Grain Support

Grain — film photography roll tracker

Need help with Grain, found a bug, or have an idea to make it better? We would love to hear from you.

Contact Us

Email grainfilmapp@gmail.com and we will get back to you. You can also send feedback directly from the app in Settings.

Frequently Asked Questions

What is free, and what does Grain Pro add?

Grain is free to use with up to three active rolls stored locally on your device. Grain Pro unlocks unlimited rolls, unlimited photo imports, shooting stats with CSV export, and the map view. Cloud sync across your devices is available when you sign in.

I signed in but my rolls did not appear.

Please sign in with the same method (Apple or Google) you used before. Different sign-in methods, or Apple's Hide My Email, can create a separate account. If you are still stuck, email us and we will help.

What happens to my data if my subscription ends?

If you were signed in and using cloud sync, Grain moves your roll and shot details back to your device when Pro lapses. Attached scan photos are held on our servers for a 30-day grace period in case you resubscribe, and removed after that.

If you bought Pro without signing in, your rolls and attached scans are stored locally on your device only. In that case, there are no cloud scan photos for Grain to delete after a lapse.

How do I manage or cancel my subscription?

Subscriptions are billed through your Apple Account. You can manage or cancel anytime in the Subscriptions section of your iPhone Settings, under your Apple Account.

How do I export my data?

Pro users can export all roll and shot data as a CSV file from the Archive, on the Stats screen.

How do I delete my account?

Signed-in users can delete their account and associated cloud data from Settings, under Account. If the in-app flow ever fails, email us and we will remove it for you.

Privacy

See our Privacy Policy for details on what data Grain collects and how it is used.